[Resolved]  Nokia 6300 — Replacement of Nokia 6131 with Nokia 6300

Sub: Replacement of Nokia 6131 with Nokia 6300 and subsequent snags…MISLEADING STATEMENT ABOUT N-6131 REPLACEMENT & SNAG IN THE SWAPPED N6300 SET

Dear Sir,

I bought a Nokia 6131 on 12.08.2006. Subsequently, I dictated many technical problems with the set like auto-dialing to many numbers (not even there on my phone book), very low audio/hearing output, faulty battery etc.

I got the set repaired through Nokia’s Vashi dealer, who took around more than 45 days to deliver it back. But, when I thought of re-using it in second week of June 2007, I found the set being completely useless, as none of the key buttons was working. Owing to hectic schedule, I could able to give the set for further repairing to the same dealer on July 8, 2007, which the dealer. I demanded a replacement of the set owing to the defects in the set. And finally, Nokia delivered a set (Claiming to be a brand new N6131) on October 15, 2007 at 5.10 pm.

Problems didn’t end there. The so-called replaced set was with even more defects, and was found to be the old one with only a new cabinet, which was confirmed while conducting the ELS at Nokia’s authorized service centre (M/S Foneman, Andheri East, Mumbai). The set was consuming a fully charged battery within 1 hour & the navigation key was not functioning promptly. The set was replaced by a N6300 (again claimed as brand new one) through M/S Foneman.

But the problems continued. For the second time I was cheated by Nokia and its authorized service centres like M/s HCL Infinity & Foneman. The N6300 set was getting blank at anytime like during a call, while taking images or even while doing some navigation in phone-book, gallery etc. The screen stays completely white for some seconds, and then icons begin to appear one after another. Again, the volume for incoming/outgoing calls are so low (even if set at maximum 10 points), that the other person in the line can't hear me properly and vice versa.

I was frustrated. I gave a Legal Notice via email to Mrs. Dipti of Nokia Mumbai, [protected], marking a copy to its Finland office. Following the Notice she called ne back to my office number and assured to provide BRAND NEW SET UNDER HER DIRECT SUPERVISION. THOUGH I DEMANDED A BOX PACK FOR SAFE ACCOUNTABILTY OF NEWNESS, (WHICH SHE AGREED FIRST), I WAS REPLACED WITH A LOOSE N6300 (ONLY HANDSET) THROUGH M/S FONEMAN ON 10.03.2008.

For your information, I clearly communicated that I was ready to pay amount for the battery head phone and other peripherals (if any) although I have seldom used the old ones very sparingly, while accepting a Box Pack. Though the people at M/s Foneman orally assured me that the N6300 set (swapped on 10.03.2008), was a new one with extended warranty till 22.06.2008, I want to know whether they are right? I had been cheated twice and I don’t want to be cheated for the third time.

Please suggest me some ways to these problems. I just want to confirm the newness of the set and the accuracy with regard to the extended warranty period.

Thanks & Regards,

Asim Mohapatra
Executive Editor
(Research & Content Development)
Sushil Finance Consultants Ltd.
2nd Floor, Rohit Chambers
Janmabhoomi Marg, Fort, Mumbai - 400 001