[Resolved]  Nokia 6760s — Stinking Service

Stinking Service

It is a shame to receive such service from the Nokia care centers knowing that Nokia has such a good reputation as far as I am concerned, otherwise I would not have purchased their product.

I took my handset in for repairs at Nokia Care center (unit had an intermittent charging problem), Alpha Cellular 118 Cowey Raod, Essennwood in Durban on the 27June 2011 and told that the unit will be ready in two weeks time from the said date. I was advised that the sms will be sent for collection.

Two weeks passed without an sms and I took an initative to call and check if it was not ready yet maybe they forgot to send an sms on the 6th July 2011. I was told to wait for an sms because the unit was not repaired yet.

Four weeks passed and I called Alpha Cellular again on the 28th July 2011 to check if the unit was not ready yet, I was told the unit was not fully repaired. When I asked what that meant, I was told that the unit had an intermitent problem (works for a while and stops on its own) and the technician was still busy on it. I asked as to how long will that take and why was I not advised about that in advance. I then asked to speak to a technician, I was not allowed to and I then asked them to ensure that my unit is completed and I will call in a weeks time from then and also gave them an ultimum.

On the 2nd of Aug 2011 I called in again to check if my unit was ready and I was told that my unit was worked on before and had liquid damaged hence its beyond economical repair.
I said to them I can never dispute anything that the technician finds during his troubleshooting process on my unit, however, I am the only one using that unit and has never been worked on before that I can assure you.

This is worse service I have ever seen especially from such a big company with such good reputation. I am very dissapointed and will never opt for Nokia in the future. I am an Electrical Engineering Technologist by profession and am aware of the impact and implications o[censored]nauthorised use / work on equipment hence I would never temper with or ven attempt conducting such practise on any equipment I am not authorised for.

To bring this to attention as well, on booking my hanset at Alpha Cellular I had to take the accessories with me which was the sim card and battery. And on taking the battery out one of the screws came off at the bottom and I then made a comment saying that probably this was one of reasons of this intermittent charging problem and I then advise them to mention on the jobcard, which I left they did but due to less space it was not written in full hence they were going finish by handwritting it on their jobcard.

Unhappy customer
Nothemba Mthembu
South Africa
Cell:[protected]