[Resolved]  Nokia — Behavior of Nokia care people

Address:

East Delhi, Delhi

Hi,

I had purchased nokia 701 cellphone on 18 Dec 2011. On 10-Oct-2012, its IMEI no. got changed (by nokia care, vaishali ghaziabad) as there was some problem with the motherboard.
Yesterday i.e. 15 Dec 2012,there was problem with the flash light of the cell so I went to the same Nokia care store. They returned my cellphone in the evening saying there was IC problem and they have resolved. On checking the cell at the shop, there was no network received in the cell. The concerned person of the store said to check it outside, might be there is signal problem. But still the network problem was there and shop was closed (at it was 7 PM). Also the touchscreen of the phone was not responding.We went for 1 problem and ended up with 2 (touch and network issue)
Today morning I went to the shop again, but they refused to check it saying its not in warranty. We brought original bill also where the date of purchase of 18 Dec 2011. So according to that it was still in warranty. But they spoke very badly to us.
We asked them to extend the warranty so they refused again and said," its out of warranty we will not extend, we can give you the same in written" (but later refused to do the same). We had a talk with customer care where they said warranty is still there so it can be extended.They will call back us tomorrow i.e. 17 Dec 2012.
My concern is if we are raising request for "Extended warranty" today then if it takes time say 2 days, will you all come up and say "We cannot extend the warranty as warranty date has passed on 18 Dec 2012". This was what the person(Anjali) from store said to us.
The person who spoke very badly to us was Kiran.
The call reference no. with Nokia customer care is :1-[protected] and the person name is Raj Veer Singh
The Nokia Care shop address: Sector 4 Near Shoprix mall , Vaishali, Ghaziabad .

We wasted almost 4 hours over there without any solution.
Today also we did not get any reply from nokia as they promised to call between 11 am-12 pm. It was as we expected that you will not respond.
Very poor service as you are making fool of a cutomer.
Kindly take the necessary action as a customer who has faith in nokia gets this type of treatment. It was really a sheer waste of time.