Nokia C - 5, Handset — Dead within 3 months

Address:

Thane, Maharashtra

Dear Sir,

I and my family is regular user of Nokia Phones and till date I had no problems or complaints in respect of Nokia Phones. On 17.12.2010 I purchased NOKIA C5 No.[protected] from M/s. Phone Shop located at 2, Vijayamahal Building, Gokhale Road, Naupada, Thane (West). However, even after taking good care of the phone by keeping it in the cover only after 3 months o[censored]se the phone stopped working, As the phone was under warranty, I took my cell phone to M/s. Phone Shop, they directed me to M/s. Prudent Telecom Services located at Jain Building, Ground Floor, Near Jain Temple, Tembhi Naka, Thane (West) for repairs for the phone, however M/s. Prudent Telecom Services asked me to pay Rs. 250/- for the services even though the phone was under warranty period on 31.03.2011. After 2-3 days M/s. Prudent Telecom Services informed me over telephone that some liquid had entered in the phone and due to which it had stopped working and this was a major problem and cannot be repaired. I informed them that there was no chance of liquid entering the phone as the same was always kept in the cover and also it is not rainy season, due to my persistence M/s. Prudent Telecom Services agreed to send the phone for repairs to their factory. After a week phone was returned without repairing and with the remark that “phone was sent to factory for further repair process found liquid lodged in PCB Board and will not cover warranty as per NOKIA’s terms and conditions.

As explained above there was no chance of liquid / fluid getting in the phone and it appears to be manufacturing defect. Nokia being an esteemed company should accept the responsibility and replace the phone at the earliest and take to task the dealers / franchisees who are hell bent on spoiling its name and market.