Nokia — new nokia mobile 3600s dead within 20 days

I have purchased new mobile Nokia - model -3600s on 13.01.2009 at Big C, chandanagar, Hyderabad.
( ESN / IMEI NO : [protected] )

On 05.02.2009, the phone was found light was not glowing and power was not getting switched on. The phone is dead.

I am very sorry to say that the big company like Nokia, mobiles are failing within a month.

Because of poor quality of mobiles, customer like me are suffering. Now I am feeling that I could have purchased other company mobile.I AM NOT AT ALL HAPPY WITH NOKIA.

I was asked to sumit the mobile at Devata communications, Kukatpally, which I have submitted on 09.02.2009. ( job sheet no :[protected]/090209/52 ) . They have informed me that it will take 15 days to rectify the problem. This is very bad. How can I wait 15 days, for the negligence of Nokia. How can you make customers to suffer like this after spending about Rs 10, 000 on purchase of mobile.

As an engineer, I can confidently say that the mobile has failed due to poor quality and negligence of Nokia.

I need new mobile instead of repairing it . Kindly arrange to send new mobile within 48 hours. Pl note that I can't wait for 15 days.

Your positive reply is requested.

Thanking you

with regards

P.VENKATESWARA RAO
MANAGER - UTILITIES
MRF LTD
[protected]