[Resolved]  Nokia — Unresponsive, Unqualified, Unskilled people are sitting under the sign of NOKIA.

Hi,

Since I need to convey a regression regarding Nokia set model 5700, I have problem with my set at the first new start itself..

Problem description:
1 . Hanging problem since from first use & twisting modes are not working properly.
2 . When phone is turned into camera mode again keypad does'nt works & behaves in funny way.
3 . When camera in use the potrait will be inverted as defualt.
4 . When I uses set it flashes and restarts automatically in irregular interval.
5. Restore factory settings is not working. (Not accpeting default password to restore which i never changed.)

Hence forth I have consulted the service center before warranty period expries..

Details of model Nokia 5700
Bought in the name of : Kamlesh Sharma
Imei no. [protected]
Month & year of purchasing : 9th-oct-2007
Present warranty: Expired

Consulted three times at two different authorised service centers.
once at Nokia care in Pali-Marwar (Rajasthan)

and twice in Mysore (Karnataka) at Nanies Enterprises authorised service center of Nokia (ASC No. 036_434038),
1. Job sheet No.[protected]/080522/24 Date:- 22-may-2008
2. Job sheet No.[protected]/081226/60 Date:- 24th-Dec-2008




First time visit to service centre Nanies Enterprises, jaylakshmi arcade, mysore - as per the sevice center executives, I have been informed that at present they are incapable of offerring service as per the problem so they need to send it across to chennai head office service center { total days spent on first to get the first sevice 30-35 days} but still with in one month the same problem arised again.

Second time visit to service centre in Pali Marwar (Rajasthan) with same problem { total days spent on to get the second sevice was about 20days} stil problem not solved again within 5days the problem arised.




During the running behind process for my Nokia set. my warranty period is washed away with the trust built up by the Nokia. Third time again visited to service center Nanies Enterprises, jaylakshmi arcade, mysore - regarding above mentioned problem as usually they told that they are unable to repair the set and have to send it again to head office that is chennai. still having faith in Nokia sign I agreed which ever estimated amount they asked (1500 to 2000/- Rs.) and agreed for time limit of 15 days to repair after the committed time over I enquired about set they requested for 10 days more, again I agreed next time when I called, they told that still they want a week time and again I agreed. It was abt 35 to 40 days(since I gave my mobile on 24th dec and got it back on 31st Jan) but still when I went to service center that lady executive told that set is still not repaired and you will get it with in 3-4 days, I forced them let me give my set back then she told like it have not been came from chennai some three time she went inside the repairing chamber to consult his incharge when I told them that I am going to complaint about your service center and will make it a issue, immediately she brought my mobile frm the same chamber (as I was suspecting that they have not sent it to head office chennai) and was telling like sorry I forgot it have been came some 2 days before... How irresponsive people are sitting under the sign of Nokia...? or they are playing with customers….? I tried to talk with service center head of the same but first he was not ready to talk with me, then I called to nokia care line and reported complaint against service center but still no response frm Nokia... till todays date. I spoke to Nokia care line customer care executive and they told like they are unable to repair this set... as its part and the production of the same is stopped, means Nokia will not service their own products after stopping production of any particular set? how irresponsible reply was it... and The language was used by the service center Manager was not explainable since not feeling to visit again and again round.

And the worst thing is that I checked jobsheet status over internet and they finished my call with in two days...(24th dec to 26th dec) and in really they took 40 days. and one more thing is that they told me like they are trying to resolve the problem, but when I got my cell back the phone memory was as it is mssgs, contacts, downloaded applications everything.. means they haven't even touched my mobile and I was in faith that they are doing hard for my cell...


I am iterated totally.. should Igo ahead and buy the set of NOKIA once again in my life, or make others to say regarding the service they have provided.


NOKIA Service center itself is saying we are incapable of offering sevice to our own products and we are the coustomer and the language used to us was unexpalainable.

even after informing to NOKIA CARELINE regarding the same they are telling the same thing we are incapable of doing service to Nokia model 5700.


now what's the use of Nokia service after all Nokia phones are not getting proper service. Un qualified Un skilled irresponsive people are sitting under the sign of Nokia at Nanies Enterprises An authorised service center of Nokia in mysore(karnataka).


now I dont know how to put down the pen to whom.

any explanation from your side ??????????????



Regards,
Nokia user
Kamlesh Sharma
Mobile No. [protected]