[Resolved]  Nokia — Nokia does not care about its customers

I agree with the complaints because I am encountering almost similar quality issues whether is product or service.

I HAD PURCHASED NOKIA N70 MUSIC - [protected] FROM PRIYA COMMUNICATION, GURGAON ON 03/05/2007. WITHIN TWO MONTHS I WAS GETTING PROBLEM IN MY SET. I HAD SUBMITTED THE SAME TO NOKIA CARE WITH JOB SHHET NUMBER[protected]/070515/120 DATED 15/05/2007. THE PROBLEM WAS " BATTERY BACKUP LOW AND HANDSET HEAT UP BACK COVER, DATA CAN'T BE SAVED". THE SET WAS MADE FINE AND DELIVERED TO ME. NOW AGAIN SOME PROBLEM (DISPLAY PROBLEM+BATTERY BACKUP+BATTERY OVER HEATING) HAS ARISEN. I HAD SUBMITTED MY SET VIDE JOB SHEET NO. [protected] DATED 13/11/2007. YOUR COSTUMER CARE PERSONNEL HAD INFORMED ME THAT THERE IS SOME TEMPERING IN THE SET. IT HAD ALREADY BEEN INFORMED THAT THE SET HAD ALREADY BEEN REPAIRED BY NOKIA CARE. THE SAME HAD BEEN E-MAILED ON 16/11/2007. TODAY WHEN I TALKED TO YOUR CUSTOMER CARE PORSENNEL, IT WAS ADVISED THAT I SHOULD PURCHASE ANOTHER SET AND THIS SET CANNOT BE REPAIRED. I WANT TO STATE THAT THE SET IS UNDER WARRANTY PERIOD AND IF MY PROBLEM IS NOT SOLVED I WILL BE FORCED TO GO TO CONSUMER COURT. HOWEVER BEFORE MOVING THE COURT, I WANT YOUR SELF TO GO THROUGH THE MATTER AND RESOLVE THE SAME.
THANKING YOU,

YOURS,
M. K. AKHTAR
+91-[protected]