Nokia C5 - 03 — no proper support from the nokia customer care

Address:

Ernakulam, Kerala

Dear Sir/Madam,

We are using nokia mobile since last 15 years.newly we had a nokia c5 - 03 mobile bought four months ago.On 17th july,the mobile started to shut down automatically with a red line continuously, we took it to the nearest nokia care center at kaloor, ernakulam . After checking the handset for half an hour in front o[censored]s service people said that it is the complaint of "power failure" or due to virus problem due to internet usage. And they said that it has to be sent to delhi for service since we are having warranty period and it will received within 14 days. They issued as a job sheet(job sheet no:[protected]/110718/43). It was mentioned as power failure in the complaint box of the job sheet. And when we received a call from nokia care ernakulam on the 16th day from date of complaint, it was mentioned that it is due to "liquid problem", but when we gave the mobile for service it was not mentioned by the service people or not written in the job sheet. when we gave it, there was no such a complaint. It may have occurred when it was with the service people or at the time of transportation. so the thing is that we want the handset serviced or replaced since we are having warranty period still pending. If you check with our dealer ,you can know that we are a regular coustomer of nokia handsets.I still wish to be a nokia user only, so i expect your help at the earliest.


Thanking You,


Pradeep Alappattu