[Resolved]  Nokia C6 - 00 — complaint against Nokia Care Center -NAGPUR

Address:

Nagpur, Maharashtra

I have got Nokia C6-00 mobile with IMEI No. [protected] . Warranty period is running. Many problems occur in this device. So many times it has been given in the service center.

dated on 27-Feb-2013, I have submitted my mobile phone at Nokia Care Centre-NCC (Milaps Electronics-NAGPUR) subject to technical verification for Liquid Logged & Tampering of handset due to internal damage in Battery (according to job sheet developed by NCC Nagpur).
They told me that handset will take 10 days to receive from the company.
After 10 days I had been there at Nokia Care Centre-NCC (Milaps Electronics-NAGPUR), to receive my handset which is being repaired by them.
There after I found that the external body of handset was not mine.
Someone’s damaged and tampered body was mounted on my phone. I asked authorities to make this problem solve and get my original/new body.
When I refused to take that handset, they started telling company has replaced your handset and there is no guarantee of external body and new.

This time also they asked me to submit the handset for more 20 days.


My questions are:
1. How they replaced the handset with different body without my permission?
2. MY handset body didn't have any problem, if there was any problem with the handset circuit board as per my previous experience Nokia just replaces the board keeping the body same, I suspect some problem/issues/grey areas with the Service Center (Milaps Electronics-NAGPUR).

Is this a way dealing with customers???
What is wrong with your brand (Nokia)???
I'm really irritated..!

i want my handset back...or want new piece as replacement..
else I’m going to file complaint against brand (Nokia) and Nokia Care Centre (NCC-MILAPS ELECTRONICS NAGPUR) at Consumer court.