Nokia — handset not working properly and poor service

My new Nokia N73(purchase date 2nd June) had a memory failure on 3rd July, that is one month within the period of buying. And the service centre which I attended(Kolkata service centre-garia) had completely igronat people sitting at the helpdesk. They said that it will take 10days for them to bring a new memory card of 2GB, whne i visited the centre after 10days they still had not gotten the required product. I will ask the Nokia care people to look into the matter. people sitting in the helpdesk should have a basic minimum training and also they should be fast in serving people. I did not understand the point in keeping a crea centre open if they dont have the material they need to supply to people, and that also 10 days for supplying a new memory card is too much. these people are doing nothing tarnishing the image of a reputable company