Nokia C7 Cellphone — NOKIA C7 not working and customer care not giving solution.

Address:

Chennai, Tamil Nadu

we had given C7 nokia cellphone for repair as it was getting switched off often.- at Nokia authorized service center on TTK Road, Chennai.( JOB SHEET NO.[protected]/110803/5 dated 3 rd AUG 2011). It is less than one year old. But they charged 1500 saying that it had charging port problem on 4th AUG 2011. The problem continued. So we gave it again on 22 nd Aug 2011. First they said that the phone needs to have software up date. Then they said they have to send it to Delhi. Every time they would say that the next day by 10 am they will call back and they don't usually call back. After 1 month, on 24th Sep 2011, they said that they got the phone back after servicing and with a new mother board. I was scared that they have given old used mother board, reading complaints in this column from others. I also felt that they should check. By evening they said the phone was getting switched off again and the phone is being sent again to head office. For past 2 months the phone is under repair and in another 3 months (24 th dec 2011) the guarantee period will get over. We want the phone to be replaced. Also I want to know how to make sure it is not a old - refurbished one.