Nokia C7 — NEGLIGENCE OF COMPLAINT FILED WITH NOKIA CARE CUSTOMER CARE

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NOKIA/ C7 — Not getting resolution from last 90 days

This is to bring your kind notice that I have Nokia C7 (EMI no. is
>>> [protected]), which I have purchased in March 2011, whereas in the
>>> month of Aug'11 i got problem of network as well as mobile graphics fades
>>> out/burst in case of black color in other word I can say black color
>>> reflects as of bursted with mayroon color shade. which I showed to Nokia
>>> care center in Patiala in the month of Sep and same was being
>>> booked against job sheet no.[protected]/110910/24 and afterward various
>>> times this set submitted by Patiala Nokia care center to your Gurgaon
>>> Office and each time no resolution done,finally on 12Nov I got my mobile
>>> back with nokia care representative reverted that mother board of the set
>>> has been replaced with that EMI no. also changed to [protected].
>>>
>>> But same problem presists, even though network is now slightely better even
>>> not good, but color problem is still the same. so when Again, I talk with
>>> Nokia care center Patiala they ask me to bring the mobile back to them so that
>>> they can check to it. As already 80 days has gone and I am not able to
>>> use

afterwards I deposited my mobile to Nokia care center Gurgaon and I got my phone back on 25th Nov with the surprising and shocking
> revert at the same time
>
> representative reverted that though there is picxel bursting problem
> in phone but they can not consider it the problem as same is there in
> all the Nokia C7 phones, this is revert I did not expected at all.
>
> How can you guys says that if every phone of same model has certain
> problem then you can not consider the same as problem, rather if this
> is the case then you guys should act upon it and either to fix the
> problem or to withdraw your faulty sets from the market.
>
> also want to put this in your notice that when I purchased this phone
> the problem was not at all there then how come it occurs at later
> stage
>
>
> Please let know to whom shall I contact to raise this issue as I
> really not want my phone which i bought because of 8 pixcel camera is
> now showing unclear photos as if i clicked from 1.3 pixcel.moreso
> every thing in black color is shown as of bursted reddish

>>> my 6/7 month old mobile. I am failed to understand why my mobile is
>>> travelling from patiala to gurgaon and vise a versa without getting
>>> rectified. Are Nokia is now not serious to find fault in mobile and
>>> give satisfactory resolution to user on time. I have used various Nokia
>>> sets from last 7-8years keeping my loyality I purchase C7 but the respose
>>> which I am getting this time is very shocking and pushes me rethink on my
>>> decision to be loyal with Nokia rather now i am thinking not go ahead or
>>> to advice any body to buy Nokia sets in future