[Resolved]  Nokia Care — Damaged Part of Nokia E51(Technician's Fault)

I had my cellphone unit repaired last March 24, 2009 (Job code GMD0009422) for some keypads not working. I also requested to change the b cover of my phone. I paid P200 as downpayment (OR # 004685) I got my unit the following day and paid 702 (OR #004692). As I arrived home, I noticed that the camera window of my cellphone was opened/damaged. I immediately came back to Nokia care center - Gaisano Mall Davao branch (alkontech) in the Philippines to informed the staff their what happened to my unit. I was informed to come back the following day since the center head, Rhodora Legita is already out of the office. Her Office time is 10am to 5pm only.

So, I returned the following day at past 10am, but was advised that Ms. Legita was on sick leave. The male staff their (I forgot to get his name) told me that Ms. Legita was informed of the incident. Their stand is they don't want to change my camera window even if the damaged was done when I had my unit repaired. This is a case of negligence of your technician, so your company should shoulder the result of his negligence or error in his work. I was again told to come back the following day...Again???? So I asked your staff how much that camera window is??He told me that it's 39..So I just told him to change the damaged camera window. Considering that I have to spend almost 30 for my fare in going back to Nokia care again the following day with no assurance that MS. Legita will be around. I don't want either to use my phone with the camera window open, coz this might cause another serious problem with my unit...

I was really, really, very, very disappointed with your system. I had paid a big amount, a total of 902 for the repair of my phone. And when it was damaged due to your technician's fault or negligence, you can't spend/shoulder the amount for that damaged?

Where is the justice in here? I had my phone repaired at your company since I believe that you will take good care of my cellphone. You should have shouldered the cost of the damaged done by your technician.

Hope my complaint will not be put to waste. I know the amount is too small but what I want is that you should accept your mistake and take the risks/responsibilities for such mistake.

Hoping that you will give me your time in solving this problem and hope this would not end on deaf ears...Your immediate action is needed in this case...