[Resolved]  Nokia Care — product damage

i gave a nokia 6035 mobile for a repair purpose to nokia service centre. i was having some problems in the speaker of the phone. the phone was not in a warranty period so i had to pay for the service.
When i recieved the phone the lock of the phone was brocken by their side, they had sticked the lock with an adhesive, previously one of the employee was even refusing me to make the bill, but i reported thet matter to his senior official, afterwards he had made the bill.
after receiving the bill, i made a call from the phone to check whether it is in a working condtion, i found that the speaker problem had been resolved, but after one or two minutes i found that the lok is not fitted well i showed it to the service employee on the spot i found that its lock is brocken and on my complaint they again attached the lock of the phone with an aadhesive and gave me back.
now that lock often looses out and it haas the antenna porition over it. i have also made trhem to write their statement on their bill which is attached below