[Resolved]  Nokia Care — Complaint against carelessness in Providing Service

Address:

104- Sona Enclave, Ghaziabad, Uttar Pradesh

Dear Sir,
My name is Vishesh Siddharth, and I am an engineering final year student in Modinagar (U.P)
After finding nowhere to go and expecting a solution to my problem, I’ve come to you strongly hoping that you’ll look into the matter and help me out.
I am an owner of Nokia Lumia 720. IMEI No. [protected]. After using the phone for a little more than a month, the sound output of the microphone and the speaker suddenly went dead. I immediately went to the nokia care centre in modinagar. I assumed that it was a small problem and would be solved within a day or two. But the guy at the care centre told me that it might take around a week to trobleshoot the problem and that the phone will be sent to the company to get repaired. I decided to come after a week. On asking for a basic handset to be used during this period, they simply refused.
The head office of the modinagar region is in Noida. I had submitted the phone on july 01, 2013 and was told that I would get it back by 15th of july. On Monday, july 14th, they told me that there is a delay and so my phone will be delivered by Tuesday. On Tuesday, they promised me to get it back on Wednesday. On wednesday they told me to surely deliver it on Friday the 12th. Filnally I went on Friday to collect my phone. After going round and round for about two weeks, what I saw was this. They brought someone else’s phone and confused with mine. The colour of the phone that they brought was blue, while mine was black.
They now told me that my phone will take more time since it has gone to the company in order to get repaired. I would like to add that the colour of the phone has not been mentioned in the job sheet that they had provided me with. And my job sheet was exchanged with that of someone else’s whose phone they had brought. I asked them what was the problem of which my phone was registered with, and then they told me that it was some display problem. I was shocked to hear this since the display of my phone was perfectly well and that the only problem was the sound output. Then I figured out that there is a major confusion going on regarding my phone and that it has no proper records in nokia care.
This carelessness from their side is causing me a lot of trouble sir. I am just a student belonging to a middle class family and affording a phone worth 20000/- was not that easy for my family. Yet they bought me one so that I could easily send mails, surf and explore the web and use it for my academic work. I am a final year student and I have keep mysel[censored]pdated for the job placements and other things which is getting really very hard without my phone.
Although the people at the noida centre have assured me to get it delivered by this Thursday but I do not believe them as they have assured me in the same way many times before.
Please do help me out with this problem sir, I’ll be highly greatful to you if you look into this matter and talk to the people at nokia care.
PS: This mail encloses
1. The copy of the job sheet that nokia care has provided against my phone
2. A copy of the receipt against the phone.
Contact Details of Nokia Care centre Noida:
Neil Communication,
C-10, 1st floor, sector- 10,
Noida- 201301
Contact Number:[protected]
Email: [protected]@nokiacareindia.com

Contact details of modinagar centre:
Shri Ram complex, near pyarelal hospital,
Raj Chopla, Modingar
Ph no. [protected]

I really hope that you’ll look into it, enquire and help me out and also make sure that these people do not repeat this carelessness again.

Yours:
Vishesh Siddharth
104- Sona Enclave,
c/o Mr. K.P singh,
Modinagar (U.P)
Contact Number: +91-[protected]