Nokia Care — Not treating my handset under warranty and behaving very badly

ravimau

from Sikar, Rajasthan

Address:

Mau, Uttar Pradesh

Dear sir,
I, Anil Shastri have a Nokia 6303c mobile. In the warranty period it was having problem of getting heat and not charging. When I went to Nokia care of my district i.e., Mau, the authorized person told me that this handset has to be sent for the repairing to our factory. After 20 days when i went to collect that they are telling this your handset is liquid damaged (before that they did not find and tell). After that I asked the owner to repair my handset then he told you have to give a letter that your handset is in dead condition, but when I had given them it was getting on and functioning well only heating and not charging problem was there. I asked the owner politely how it happened that time he started shout at me and threw my handset with the words I'll not do your work.
Kindly help me.
Thanking you.
Yours truly,
Anil Shastri

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Comments

HERRY GULATI

from New Delhi, Delhi

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HELLO
SIR,

SUB: REPLACE MY HANDSET DUE TO PROGRAMMING ERROR

I have purchased new handset nokia express music 5130 during the month of june 2010, but i regret to inform that it has poor service this phone does not work from the very beginning, i didnt understand why it has poor service, please register my complaint and replace my handset.

I believe on nokia blindly with their services and robustness. But just after one month, the handset started giving troubles. Its key was not working properly and gradually it stoped working.

since the then time the mobile set is hanged problems. for that i have requested the shopkeeper to replace or repair it but unfortunately atlest 30 repeatidly visits to the shop, i always have been assured for the next time for the same. now i am fedup with that situation.

I REQUEST U TO REPLACE MY HANDSET BECAUSE I M NOT SATISFIED WITH THE SERVICE OF NOKIA EXPRESS MUSIC EVEN FOR A SINGLE DAY. HELP ME TO MAKE D.O THAN I CAN REPLACE MY HANDSET WHICH IS NOT WORKING INTIALLY I HAVE PURCHASE THIS HANDSET JUST BEFORE 15 DAYS AND SOFTWARE PROGRAMMING OF MY PHONE HAS ERROR AS PER NOKIA CARE.

from

HERRY GULATI

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