Nokia Care, Palakkad / Model No. X3 — for thrice times,the handset got several complaints within an year itself.

Address:

Palakkad, Kerala

To
The Care Manager,
Nokia India Pvt.Ltd,
SP Infocity,
Industrial Plot #243,
Udyog Vihar,Phase I,
Dundahera,Gurgaon-122016,
Haryana,India.


Dear Sir,

Sub: NOKIA HANDSET COMPLAINT Reg. Model No- X3.

Iam K.Unnikrishnan,working in Instrumentation Ltd,Kanjikode(Govt. Of India Enterprise). I have purchased a Hand Set from your Nokia Dealer Palakkad,Kerala on 16-08-10 worth Rs. 7100/. After two months I found some problem in clarity wise while in-coming calls. I approached your Authorized Service Centre and I registered my complaint on 19-02-11. After servicing they returned the set on 01-03-11,but i was not satisfied after the service. Ofcourse I was using the same hand set. Again the same problem arised and again I approached the dealer on 16th April,2011. They have done some repair/service and returned my set. At that time also the problem was not fully rectified. I have mentioned my complaint in the hand book of in the service centre on the same day. From to-day[protected] the hand set is suddenly stucked/hanged.Now my handset is handed over to Nokia Care and the job sheet number is[protected]/110809/73. I found different types of complaints in new modelhand set(Latest Model)within the Guarantee period. I suspect some major manufacturing defect in my hand set. Being Iam a middle class family member i have purchsed this model worth Rs.7100/- which is higher than other manufacturers, because Nokia is very familiar in Hand set mfgs. I hereby request your goodself please to solve this problem permanently by replacing the set at the earliest.

Thanking you, I remain

Yours Faithfully,

(K.UNNIKRISHNAN)

'Kannampariyarath House'
Ullas Nagar,Chedayankalai,
Kanjikode(west)-678 623
Palakkad-kerala
cell no.[protected]
c.c to Nokia Care,Palakkad



KANJIKODE
[protected]