[Resolved]  Nokia Care - - R. S. Telecom — Undue delay with no proper service

Address:

Mumbai City, Maharashtra

i had been to nokia care --- R.S. Telecom at Dadar Hind mata,
I gave my phone for service as my keypad wasnt working. They showed me some other problem in my cell after inspection and my display which was alright earlier before inspection suddenly went away.
So i had talk with nokia care head office people at bangalore regarding this and they assured me everything would be fine. But these people told me it is physical damage and it cannot be under warranty.
i gave my phone on 25 August,2010 they did not issue a jobsheet to me and said they will call me in 1-2 days for report assuring me everything would be fine.
but then i had no call and they avoided my calls.
then i had to skip my working hours and waste my day and i myself went on 11th Suptemeber 2010 to know what was the situation and they were not ready with the handset. I immediately called up Nokiacare head office and spoke to them.
the people at R.S. telecom then issued me jobsheet and told me they will repair the handset and call me.
then on 16th september i went to collectmy cell as they had called me and there i learn handset is not ready as yet.
they gave me my handset on 17th september and what i learn is they fixed the display for me but hadnt repaired the keypad for which i had actually visited the nokiacare on 25 August 2010.
more importantly they formatted all the important data i had in my cell
they then tell me i had not confirmed about my repairing of keypad.
they kept my cell for over 20 days and dint fix my problem/
now again i am facing the same problem.
i have lost both time and patience behind this and also all the vital information i had in my mobilephone
what should i do????