Nokia Care - Raksha Impex At Kilpauk — Most pathetic customer service,rude behaviour,very unhelpful and NO SERVICE

Nokia Care - Raksha Impex At Kilpauk — Most pathetic customer service,rude behaviour,very unhelpful and NO SERVICE

A Ashwin govindaraj from Chennai, Tamil Nadu

There was a problem with my display (Nokia 5800),it kept flickering and appeared distorted.Moreover nothing on the home screen was working.I gave it for service at a nokia care centre in chennai - RAKSHA IMPEX at kilpauk and i've got to say this was totally unexpected coming from NOKIA.THe service was really pathetic and the people there were unfriendly,lethargic, very RUDE and sloths.I had to wait for 2 hours just to have my phone checked despite there being No crowd at all.After waiting for 2 hrs he took 5 mins and said they ll check it even though every1 already knew wat the problem was.After another 1 hr,the guy said it will take 20 DAYS!!!Totally ridiculous,but i had no other choice and had to wait.Now its been more than 20 days and no reply.i called them up and they say it'll take another WEEK!!!!That too she said it wasnt guranteed that it'll be completed EVEN AFTER a MONTH..It is really annoying having to wait for SO LONG and they are not doing anything about it.A really miserable experience to say the least and despite using nokia phones for the past 7 years,i have to say that this has got to be my LAST nokia phone. Was this information helpful? No (0) Yes (0)

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Unni

from Mumbai, Maharashtra

Don't trust Nokia products and services. I bought a new sealed pack Nokia 5800 ExpressMusic. From the first day itself it's having display problems. I had given it to the Nokia care for repairing. At first they told it will take 1 hour to repair. After repairing they had delivered it to me, but the problem was not resolved. After that they say excuses and ask to come and collect after 2-3 days. I was calling the Nokia care for more than 10 times. Every time they say the display panel will come on next day. So I decide to buy back it. They had given my mobile back after signing that I had received the mobile after repairing. When I complained to the Nokia customer care about this, they are saying they cannot take any compaint regarding this as the mobile is with me. I am writing this to make people aware about the Nokia fraud so that no one should get in to the Nokia trap.