Nokia — charging port problem

Address:Gautam Buddha Nagar, Uttar Pradesh

Purchased lumia 710 on 27.6.2013.Now it has two problems-
1)device charging port has become loose and frequently stops charging
2)you can not talk using ear phone .voice can be received but does not go out, tested with other earphones same condition.i.e problem in device
Showed it to your nokia care centre at sector 10 noida UP IndiaM/S Mannat telecom .Dealt by Ms Dolly.Phone checked by service engineer says USB charging port broken and returns the phone after completely damaging the port.Now it can not be charged at all while previously I was able to charge it.
They refuse to repair both the problems saying warranty is void. Now their person breaks the port and then claims repair charge of Rs. 3500/-which is highly unfair.This is common manufacturing defect in nokia 710 as can be seen from enclosed file.The phone has never suffered even slightest damage and only been used with nokia charger supplied with it.
Kindly arrange to resolve the issue as this is a common manufacturing defect with lumia 710
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Hi,

Sorry to hear about your experience. Please write to us on [protected]@ovi.com and provide us with the following details

1. Contact Number
2. Your Location
3. Device IMEI number.

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

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