[Resolved]  Nokia — Refurbished/Defective Mobile Nokia E72 model-newly purchased

Address:

Chennai, Tamil Nadu

Dear Sir,

I have paid Rs 18000/ to buy a new Nokia E 72 mobile on 20th October 2010 covered under warranty only to find later that it is refurbished mobile. I had registered mail complaint with Nokia on 2nd December 2010 and my case id is 1-[protected]

Just after a month of purchase, I started having incoming voice problems plus frequent hang up with the instrument. I had to miss several calls, as my voice could not be heard at the other end of the caller and had to stop using the instrument itself. I approached your service center M/s. Veetee Communications,Adyar, Chennai and had to go through the harassment. I found to my surprise that they were saying that the instrument had some water in it and will do nokia service only on chargeable basis and indicated their charges around Rs 1000 and if it needs to be done free under warranty, then it needs to be sent to delhi which will take more than 10 days. The remark is not acceptable as I had used it not even a month and can assure you that it is not due to my fault but it is a refurbished mobile.

I have already mentioned to you giving IMEI number that the Nokia E 72 mobile should be a refurbished mobile only since it didn't even work properly for 1 month from date of buying as explained to you during my telecon with nokia person

Since I have purchased the phone at a very dear price, I expect full value for my money and requested Nokia to either refund or replace the set at the earliest

I have still not got any resolution and surprised to see the lack of customer response from Nokia

I am awaiting a positive response and expect Nokia not to force me into unpleasant action

Best Regards,

Swetaranyam
M:[protected]