Nokia — Mobile panel paint peeling off | |||
I bought a Nokia c7 in Jan 2011. Within fifteen days of purchase the paint on the panel started peeling off. On contacting the nearest Nokia care, they ask'd me to wait saying the spares of this phone are not out yet being a newly launched model. And now after 2 months of continuous request for a solution they Say that PANELS ARE NOT UNDER WARRANTY. Am really shock'd the way Nokia has treated me. I feel cheated. I request you to look into this matter at the earliest and provide me wit a solution on how to table the issue. We as customers don't pay separately for panel, battery, mother board etc. We pay together, a lumpsum amount for the phone. Then why is the warranty diff for each part? I have been very loyal to the NOKIA BRAND! But the response from Nokia care gives me a feeling That customers are taken for a ride. After paying 18000rupees for the phone, i didn't expect such poor quality of parts on the phone. Please help! Ashish Nahar [protected]@yahoo.com Was this information helpful? | |||
 2 Comments | |||
Comments
I did contact you through the care line and email But i got the same response.
Am not satisfied wit your contention that panels are not on warranty. I've also been ask'd to get the panel replaced at my cost. In my belief, its a clear case of day light loot!
The phone sold to me had SUBSTANDARD PANEL which became evident wit Jus 15 days o[censored]sage. How is it my fault for me to bear the cost of replacement?
Awaiting early response.
Ashish Nahar
[protected]
Am not satisfied wit your contention that panels are not on warranty. I've also been ask'd to get the panel replaced at my cost. In my belief, its a clear case of day light loot!
The phone sold to me had SUBSTANDARD PANEL which became evident wit Jus 15 days o[censored]sage. How is it my fault for me to bear the cost of replacement?
Awaiting early response.
Ashish Nahar
[protected]
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