[Resolved] Nokia Customer Care — Cheating

kanchangupta

from Karad, Maharashtra

Address:

Jammu, Jammu and Kashmir

I ,Mrs.Kanchan Gupta resident of Jammu purchased an Mobile handset Nokia 5030 from the dealer M/s Bhushan Radios Jammu Bill No 13310 Dated 19/10/2009,worth rupees 1900.But unfortunately the said Nokia 5030 handset had an defect with its keypad. So,I went to the nokia customer care center EMM ERR Computers,1/B ,Municipal Market<near J&K Bank Bakshi Nagar Jammu Ph.No 2581080 ,to rectify my mobile keypad problem but the Nokia center official said me that the Keypad doesn’t come in handset warranty so un-willingly I had to purchase a new Nokia 5030 handset keypad for rs.450,with just one month warranty (written on the retail invoice ). But being an poor lady I was not able to afford such a price but I paid it.The said handset Nokia 5030 is still in warranty .The Nokia mobiles are already having warranty of 1year from the date of purchase. I request that kindly file an complaint against Nokia Customer Care and take an strict action so that in near future these Nokia Customer Care people shouldn’t cheat on poor people and also I want my money back which I paid for handset keypad. I have full faith in your forum.
Thanking You
Mrs.Kanchan Gupta
EP 536 Mohalla Jatkian, mob [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Rupak Rai

from Chennai, Tamil Nadu

I've Nokia N95.
My display (screen ) went blank in Jan 09, So I went to Nokia Customer Care, Koramangala. My cell was under warrenty till March 09. They fixed it and said it was because of Virus in my memory card. However thing worked fine till 15th May 09 when the same problem repeated. I went back to NCC, Koramangala and they said that the display had gone bad and since it is not under warranty, they charged me 2300Rs. Everything looked fine for a week from them and my display went bad again. I went back to NCC and they said they will check and get back, after 45 mins they come with an old display which had lots of scratches on it and started to blame me that if I had replaced the display 1 week back, how can my dispaly have scratches on it. (They were referring to the scratched on the the inside of the diplay, the steel cover). I replied to them, they need to answer that how could they charge me 2300rs when they have either not fixed a new display at all or put in some old display from some other mobile. Prakash, their manager then comes and says that he wil get this fixed without any charges, but they don't have a display card currently. He wil call me in 2-3 days n let me know when the part comes and the mobile is fixed.

This is called "Day light Cheating"

irshad khan

from Hyderabad, Telangana

Dear Sir,
Yesterday i was taking on my phone suddenly it become hangup after that i have removed the battery and again i have insert the battery & i have switched on.
Now my phone is working properly but only white screen is showing.
can you tell me what is the problem.
Awaiting your reply for the same.
Regards
Irshad Khan