Nokia Customer Care — replacement of nokia C2-03 black sr. no.-[protected]

Address:

Howrah, West Bengal

Re:- Replacement of Nokia C2-03 Black colour Sr.No-[protected]
To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia C2-03 Black colour Sr.No-[protected]

This is with regret i have to inform you that my set has developed problems the day it was purchased from, it first developed problems with the screen touch and with the keys as well, took it to nokia care they fixed the problem and deliver it to me after 10 working days said it would not occur again. The day when I dot the phone back after a couple of hours it’s keypad and another buttons of the phone was not working.
Doing a job in a reputed company its not possible for me to visit nokia care every day. And having such problems daily it is creating harassment to me and my work as I am not able to use the mobile phone and my work is totally based on it.
I am sure that a faulty set has been given to me and i have lost the trust in the current handset. The Product code is 059K4Z2.It has been currently given to the Vision Care at 1/1, hardutta Rai chamaria road, howrah and the Job Sheet no is[protected]/110917/9. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,
Gaurav Lakhotia