[Resolved]  Nokia E 51 — manufacturing defect

nokia e 51 — not getting proper service

SIR,
AS PER U MAIL I HAVE AGAIN SUBMITTED MY PHONE TO NOKIA CARE . AND AGAIN THEY WANT TEN DAYS TIME TO SOLVED THE PROBLEM IF THIS IS WAY TO MAKE YOUR CUSTOMER HARESMENT THEY WE ARE VERY HAPPY TO TELL YOU THAT WE ARE NOT SATISFIC FROM YOU, I HAVE TAKEN THIS PHONE 4/5 MONTHS BEFORE AND ITS SO COSTLY PHONE I HAVE PURCHASED FOR MY USE NOT FOR AGAIN TO GIVE YOU .

SO ITS MY HARDLY REQUEST WITH YOU TO DO THE NEED FUUL WORK AS SOON AS POSIBLE OR REFUND OUR MONEY

MY JOB SHEET NUMBER IS :[protected]/080624/7
EMI NUMBER :[protected]
SERVICE CENTER NAME WERE THE PHONE DEPOSITED :
VISION CARE . 1/1 HARDUTTRAY CHAMARIA ROAD
HOWRAH, KOLKATA . WEST BENGAL
ASC NUMBER :[protected]



SO I HAVE GIVE U ALL THE DETAILS WHICH U WANT AND MY CONTACT NUMBER IS [protected] /[protected] AND NAME OF THE PERSON IS PRAKASH SOMANI

AND NOW ITS U TURN WHAT U ARE GOING TO DO NOW

THANKING YOU

YOURS FAITHFULLY

PRAKASH SOMANI

nokia e 51 — Defective model

This is to inform everyone that i feel i have been cheated by the famous Nokia company. I bought a new Nokia E51 model onn 15th August 2008, and within one day i found out that the mike of the handset does not work. The shop from where i bought which is mobile store in changannassery in Kerala refused to replace the model. It is indeed a sad day for people like me who trusted NOkia.

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Nokia E 51 — WLAN not getting connected even after giving it thrice for repair in one months time within warranty

I brought Nokia E 51 on 20th of Nov.2008.My wireless lan though it was detecting but would not connect. I have given the mobile thrice in one months time and Nokia service centre kept it for almost 16 days at stretch saying they have to to send it to Delhi for repairs has still not been repaired now what is to be done i don, t know. After buying a high end model if these kind of problems persists then i think Nokia should label their phones as USE AND THROW> NO WARRANTY>

nokia e 51 — Screen going blank

I bought a Nokia phone MODEL – E 51 in Delhi from a Karol Bagh dealer in November 2008. Yesterday, 22nd September, 2009 the screen suddenly went blank. I could receive calls, but couldn't make out who was calling. Neither could I make calls. So, today I took the phone to Nokia Care at Rajkumar, Andheri West.

After waiting in a queue for half an hour, the first attendant looked at the bill and the phone and started registering the complaint. He said they could attend to the problem in a couple of hours. But then, the second attendant intervened and asked what the problem was and after check the bill, pushed back the phone saying the bill was not valid as it did not have a TIN or VAT number. Therefore, they couldn’t service the phone. I debated the issue with him and asked him how a consumer was supposed to know that if they bought the phone from a shop which didn’t have a TIN or VAT number, the phone wouldn’t be entitled to service within the warranty period. I asked him as to whether (1) it meant that the purchase was illegal or (2) the phone was not genuine or (3) it was not entitled to any service despite it being under warranty. I even called the dealer in Delhi and asked the service centre representative to talk to him, but he refused.
He then opened the phone to check and confirmed it was a genuine piece.

During the talk he said that he could check the IMEI number in his system, and if the number was there, he wouldn’t require a bill. But their system had been down since the past three hours and couldn't do so. He promised to call when the system restarted, but he never did so.

I wish to know - if he could check the purchase date from his own system, without the bill, by checking the IMEI number in his system, why did he refuse to attend to the phone in the first place. He could have told me to wait till his system restarted.

I even volunteered to pay for the repair in case the purchase was not genuine, but he wouldn’t hear me. He said he had to formally register the complaint before he could attend to the phone.

Why should the consumer be punished for a problem with their system? Doesn’t the Nokia Care centre have the courtesy to call and inform as to when we could come to get the phone repaired? The impression I got was that he didn't want to attend to the phone for reasons best known to him and created a flimsy ground i.e. problem with the bill.

I plan to visit him again tomorrow, but in case anyone can assist me and let me know what to do, I would be grateful.

Nokia E 51 — Screen going blank within the warranty period

Today, I visited the Nokia care centre at Rajkumar, Andheri West, once again regarding the E 51 screen going blank.

I was told by the representative that yesterday, 23rd September, 2009 their system did not start, so he did not call. He would check once again today and will call if the system starts working. On asking he replied “I will call only if the system starts working, otherwise no.” he said.

And what if it does not start today, what if it starts after ten days, would he call?

He replied “No, it is only for today. I cannot keep it in mind that long.”

And calling on his Phone:[protected] / 26792283 gets no response.

What is a consumer supposed to do in such a case?

Can someone suggest as to what should be done?

Thanks.

Nokia E 51 — Nokia E 51 complaint,jobshet no-349504886/090923/20 & imei no-35897013405670

I have purchased a nokia e51 mobile few month back.but now i am facing big problem in my set.its keypad is not working when repair then facing new problem in massaging.I have repaired 6 times at nokia care sigra varanasi,U.P..now my mobile showing a massage contact to retailer.i am claiming to change my set with new one but Nokia is not entertaining and they are repairing my set again & again.I have lost my 2 month in their repairing process.I have also given a complain mail to Mr S K pandey (R.M) but they also not entertaining my complaint.If my set is in warrenty then co should replace without any delay.My mental level is not allowing me to use 6-7 times repaired set.
Saurabh Kr Rai
Varanasi

I will never buy any Nokia handset in my life again and will not go to Nokia Care Centre again.

Menu, call pick and digit 1, stopped working, I suppose. Then sometimes the handset starts working erratically. If I am right, then its a common problem with Nokia E series phones. This is what happened with my E 51, and this is what happened with my friend's E 71.