Nokia E 71 — Manufacturing defect in Nokia E71

To,

Nokia Care,

Dear Sir,

Sub:- Complaint against manufacturing defect in Nokia E-71, Grey steel ( IMEI- [protected])

I Aanchal Gupta R/o Sec 16 A- HIG 605, Vasundhara, Ghaziabad Up 201012, have purchased Nokia E-71 from Jumbo Electronics Corporation Pvt.Ltd. Shop No, F- 1D, Pacific Mall, Plot No.1, Site-4, Sahibabad, Indus. Area, Ghaziabad 201010, against book No. 030, Invoice No. 1452, Date 17-April-09 for Rs. 19,200/-.

The said set is having a HANGING FAULT since Day one, I have given my Nokia E-71 several times at your nokia care M/S Gupta Associates, HIG 16, Sec-4, Vaishali Ghaziabad for fault repair on sometime in may or June 09, 22nd July 09, then on 25th March 09, and on 3rd April 10, with the same concern to repair HANGING FAULT.

EVERYTIME I was assured by the said Nokia care centre Vaishali that the said Set NOKIA E-71 IMEI above mentioned is now “OK” but to my surprise till today the said Nokia E-71 is having the same “HANGING FAULT”.

Latest I have given my set on 03 April 10 with the same “HANGING FAULT” I received the set on 15 April 10 (two days later the target delivery), with the assurance of Permanent solution that I will not have this problem in future from Nokia care, Ms Hema, incharge of Nokia care vaishali promised me for the permanent solution. How ever to my dismay & surprise the set again hanged on the same day after the delivery of the set by nokia care.

I am sure that the said set E-71 is having a manufacturing fault/defect which is not yet rectified and can not be rectified in future as well.

Also as my set is faulty and I am near to my warranty expiration i.e 17 April 2010, I requested them to extend my warranty as the condition of my set is very poor. However nokia denied to do that as they are aware of the condition of my phone E-71.

So, this I smy humble request that you please replace the faulty/ defected set E-71, with the new set on at early date, as this is a clear case of manufacturing fault/defect, failing which I may be compelled to lodge a complaint with consumer forum.

I hope to hear appositive reply with a new E-71 set on at earliest from you.




Evidences:
1. Photocopy of original purchase invoice.
2. Photocopies of Job Sheet dated 22 July 09,25 March 10 & 03 April 10.
3. Screenshot of my Hanged phone.



I have lost my peace of mind after purchasing such a costly E-71 Nokia, while making purchase I only looked for your brand name and reputation, which has totally gone against my satisfaction.



Thanking you,


Your Customer

Aanchal Gupta
Mob: [protected], [protected]
R/O Sec 16 A/HIG 605
Vasundhara. 201012