[Resolved]  Nokia E - 72 Mobile — Bad experience with purchased defective Nokia product and thereafter the same kind of experience at Nokia Care Centre.

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hello Sirs,
This letter is to bring to your notice my extemely bad experience with purchased defective Nokia product and thereafter the same kind of experience at Nokia Care Centre.
I Purcharsed a Nokia mobile (Model E-72) on 01-May-2011 (Serial Number: [protected]) from Honey Telecommunications, Sector 18, Noida, Uttar Pradesh.
When I used the head set I discovered that on pluging in the head sets into the audio jack of my mobile it used to hang and then restart everytime. Also there was no voice output from head sets. I discovered this on 20th May 2011. The dealer directed me to nokia care centre starting that it is not his problem anymore.
In Nokia Care Centre, C-4, Sector-2, Noida, Uttar Pradesh they kept the mobile and told me the next day that it is a hardware defect and a part need to be replaced which will take seven working days.
At this point I requested the Nokia Care Centre agent to issue me a new set as it is a major manufacturing defect from Nokia’s end. Nokia Care Centre flatly refused to it stating that there is no such nokia policy.
When I insisted my phone was disconnected. No one picked up the phone thereafter. I decided to meet the Nokia Care Centre manager personally. On meeting her I requested for the replacement of the set which she flatly refused.
Finally I was handed back my mobile phone after fixing the problem. It clearly looked like a second hand mobile:
1) It had thumb impressions below the screen.
2) The screen had scratch marks and bubbles on it.
3) Side buttons (for increasing/decreasing the volume) had scratch marks of a sharp object.
When persuaded none of the employees or manager accepted the mistake that it has been badly handled. Instead I was asked that why I did not test the mobile before buying it?
Finally I want to highlight the following things:
1) Nokia Care Centre (Micronas Telecom), C-4, Sector-2, Noida is very badly managed and is harrassing its customers. Manager: Sunita Pangtey (mobile [protected]) and staff is incapable and very rude in dealings.
2) Nokia Care Centre staff was only bothered about getting my signature on the job sheet and close the issue somehow.
3) No back-up set was provided to me in these days.
4) I witnessed several irritated customers during each of my visit to Nokia Care Centre because of the pathetic service being provided.
5) My Mobile set that should have been replaced immediately was never done. Instead I have been harrassed and given back an opened up, man-handeled set which looks like a second hand set.
6) I have decided to never buy a Nokia product again and encourge my family and friends from doing the same. I believe that word of mouth is the best publicity. Everyone leaving this Nokia Care Centre will be doing the same I suppose.
7) I never expected this kind of service from such a prestigious company. Neither did I expect to use a second hand set after shelling out 15000 Rs on a new brand product.
Thanks,
Rajat Garg
[protected]