Nokia E5 - 00 — fade up of Nokia's after sales service | |||
I am KAPIL MISHRA, I bought a NOKIA E5-00 on 13/02/2011. IMEI number is as follow [protected]. I found a problem in my Nokia E-5. The keypad lock is not opening. E-mails, msgs and phone calls are coming but I am not able to attend the incoming calls as well as not able to access the mails and msgs. I have submitted my device three times @ Nokia Care, New Sanganer Road, Jaipur due to appearing the same problem. They have tried to resolve the same by two times @ local level, when the problem is not resolved in two times then they sent my device to NOIDA as Mr. Amit Jain (may be any employee) said. I have received the phone back yesterday in evening and I am facing the same problem again. Every time when I received it from Nokia Care, this same problem is occurring in couple of hours. First complaint on 25th June 2011 and received back 29th June 2011 in evening. Second same complaint (job sheet no.[protected]/110630/19) on 30th June 2011 and received back 04th July in evening. Third same complaint (job sheet no.[protected]/110705/9) on 05th July 2011 and received back 12th July 2011. This fourth time I have got the same problem. Now I will not submit this to Nokia Care. I need to replace that device by your side else wise I would forcefully have to go to CONSUMER COURT for the same. Waiting for your revert. Was this information helpful? | |||
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Nokia E5 — Improper Services
I purchased a Nokia E5 on 10th December,2010.It faced a problem in the circuit within the first month. I have given my cell to nokia care for first time on 10th January,2011. Again on 21st February,2011 for 4 days, and on 28th February,2011, when the cell was replaced and i was handed back on 10th March,2011 after replacement (with new imei no.).
The problems faced is the vibration used to get off every time after removing the phone from charging. The vibration starts automatically after few hours. Many times the ringer also used to get off.
Due to this I am not able to know whether phone is ringing or not.
It is a big trouble in normal speedy life as it is not possible to know that the cell is ringing and due to this the important works are delayed a lot.
Hoping to get immediate solution on this matter.
Thanking You.