[Resolved] Nokia E5 - 00 — Nokia E5-00 Phone getting hanged and switched off automatically | |||
dear sir/madam I purchased a nokia handset (nokia E[protected]. after about week the handset started hanging and it gets switched off on its own and sometimes doesn’t start working for 15minuts i showed it in nokia care. they updated the software and returned it to me in two hours. but the problem started again in just 1 hour of receiving the handset. Please Sir, note the problem its still the same with the handset. we have been suffering in both using the handset and taking it to various nokia care centers, but no one helped us. I hope i don’t get disappointed here. kindly take notice of my problem and help me. I'll be really grateful. thanking you. Matin Dalal [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
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I want to know till when the solution of my problem will come.
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Nokia E5-00 — unsatisfactory results of complaint
I have complained many times to the authorities of Nokia and also filed a complaint here on website before also regarding the same but no proper actions are taken. My mobile phone has been replaced by the Company for 4 Times till now and still I am facing the problems.The personnel at lower level are not given any sort of authority for any unusual situations that come. The persons who have authority try to run away from the situation. They are not at all responsible.
The organizational structure is improper due to which there is lot of communication gap and it takes a lot of time for the message to be communicated to the right person but still he/she is not having the proper information or is having incomplete information. Moreover no one wants to use the authority for solving the problems and due to that the consumer suffers a lot.
I seek for replacement of model which has the minimum features of my current cell (E5-00) so that all the problems that I am facing are resolved and also the compensation for such a long known or unknown harassment that I faced along with the time I wasted and the expenses that I have borne for the same.
Please do the needful immediately for the same.