[Resolved] Nokia E5 — Software Complaint | |||
Dear NOKIA team, I have a Nokia E5 purchased in January 2011, From Trivandrum, Kerala. For last one month, its showing some strange behaviors. The phone is getting switched off while I use the phone for more than 10minutes, even if the battery is full. When I use the phone for more than 10mints, then any time phone will get switched off. But when I switch it on, it is getting on and off for 3-4 times. I went to NokiaCare (Beacon group) at Muvattupuzha, and they told it is a software problem, and they solved it with a charge of 250Rs. It worked for 2 days and then started showing the same behavior again. I went to the same Nokia Care 3 times in last one month for the same problem. Each time they will give it back to me after updating the software and tells me that the problem is solved , but still the problem exist. I am a hard core nokia user for last 8 years starting with Nokia 1108, then 6600, then E63, C5, X3 etc. This is the first time, I am getting fed up with a handset. NOKIA TEAM PLEASE RESOLVE THIS ISSUE Nisha Srijith Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Service Request No. is 1-[protected] [SR# 1-[protected]]
The whole problem started from May 2013.
2 weeks back I gave it for repair for the fifth time, and then I got call from NOKIA team and told they will repair it for sure.
Now... I got a call from NOKIA last week, informing me that NOKIA team was analysing the issue with my device and they found that My Nokia E5 is irreparable. They told me that I can collect it from the NOKIA CARE .. But I want to know what can be done in lieu of this?
I am facing this problem for last 6 months and NOKIA is saying now that it cannot be repaired.
I bought this phone 3 yrs back form Trivandrum, and NOKIA is responsible for repairing the device, If it is irrepairable means, NOKIA has to take responsibility of that. Right? I am not asking for a new device, but there has to be some solution provided by NOKIA right>?
I could see many similar complaints in many sites for the same device E5 from NOKIA that means that device itself was not good.
When I asked for contact numbers to speak to the high level persons, the guy in the support team was rude to me, and he told he cannot give the contact numbers, for such SILLY matters. Is this such a silly matter for him? I dont know.
I am planning to go to Consumer court for the same, but before that I want to speak to some manager or some other responsible person, from NOKIA. Could you please give some contact numbers?
I am really fed up with my Nokia E5, and also with the poor customer care by NOKIA team.
regards
Nisha
The whole problem started from May 2013.
2 weeks back I gave it for repair for the fifth time, and then I got call from NOKIA team and told they will repair it for sure.
Now... I got a call from NOKIA last week, informing me that NOKIA team was analysing the issue with my device and they found that My Nokia E5 is irreparable. They told me that I can collect it from the NOKIA CARE .. But I want to know what can be done in lieu of this?
I am facing this problem for last 6 months and NOKIA is saying now that it cannot be repaired.
I bought this phone 3 yrs back form Trivandrum, and NOKIA is responsible for repairing the device, If it is irrepairable means, NOKIA has to take responsibility of that. Right? I am not asking for a new device, but there has to be some solution provided by NOKIA right>?
I could see many similar complaints in many sites for the same device E5 from NOKIA that means that device itself was not good.
When I asked for contact numbers to speak to the high level persons, the guy in the support team was rude to me, and he told he cannot give the contact numbers, for such SILLY matters. Is this such a silly matter for him? I dont know.
I am planning to go to Consumer court for the same, but before that I want to speak to some manager or some other responsible person, from NOKIA. Could you please give some contact numbers?
I am really fed up with my Nokia E5, and also with the poor customer care by NOKIA team.
regards
Nisha
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Sorry to hear about your experience. Please write to us on [protected]@ovi.com and provide us with the following details
1. Contact Number
2. Your Location
3. Device IMEI number.
We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.
Do include the complaint link in order to speed up the process.
Regards,
Team Nokia India.
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