[Resolved] Nokia E51 — mobile repairing

[Resolved] Nokia E51 — mobile repairing

M mukesh nath sinha from Gurgaon, Haryana

Dear sir, i gave my nokia E51 for repairing dated on 24/11/2009 at info care services at faizabad road lucknow vide jobsheet no.[protected]/091124/5. The problem with the set was sometimes insertrd sim card shows no connectivity and the message to the caling person goes the mobile is switched off. Your authorised service centre infocare spoke us to collect handset on 28/11/2009, on the same date they responsed us that mobile will go head office & contact on 08/12/2009 while calling on 08/12/2009 to Ms. Chandni on no.30303838 she told to response in 48 hours with complain no.1-[protected] and promised me to provide a new mobile as E51can not be repaired as nokia has closed these sets. While calling today after 48 hours on 10/12/2009 she is saying to call after 18/12/2009 after repairing the same phone. You are requested to look into the matter as i am handicapped without phone really this defaming nokia company. i am nokia user for the last 09 years.if my problem is not solved by 11/12/2009 i will have to go consumer court. Mukesh Nath Sinha [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

praveen14accenture

from Mumbai, Maharashtra

Nokia/E51 — Repair of Mobile handset

Hi,
I bought an E51 NOKIA Handset in october some proble happened in its display so i gave the handset for repair in nokia care.I gave my mobile phone for repair on 2nd of march 2009 and still i have not recieved my handset .I can't understand is there no minimum service level agreement that they have to repair the handset within these many days or replace the handset as it is still in warranty period.I am seriously fed up with the nokia care service .Please advice me what should i do.

Thanks & Regards
Praveen

Another affected customer

from Pune, Maharashtra

Nokia Care India service is extremely pathetic. They seem to take customers for granted. I think the best option is to file a lawsuit against Nokia India, which needs to be given a rude shock on how providing poor service will only backfire on them. Besides, the ensuing negative publicity will ensure that Nokia replaces your handset.

File a lawsuit and seek damages. You will win.

All the best in fighting this menace of Nokia incompetence.