Nokia E71 — Terrible customer service and seems like it's an old handset

I purchased a E71 cell phone on 31st may 09, from planet M in Manisquare mall in kolkata. I was attended by Mr Amit Paul from Nokia and assistant store manager of the store to sell the phone. They said they will do the compete setting of the phone and instead they messed up with my phone and there was no training on the usage was given to me. Also it seems that they handed over used handset to me. I wanted a silvercolour handset andinstead i was given a black colour phone.

Please help me and i want you to please take strong actions against these 2 people.


Anushree Karnani