[Resolved]  Nokia E71 — Nokia Display is not working properly

I am Ashok, I've purchased the Nokia handset e71 on 23/09/2008 and the IMEI No.[protected] From 30/08/2009. So, I went Nokia service center on 01/09/2009 located at eternity Building, DN-1, Sector-V, Salt Lake , Kolkata-7000091, West Bendgal, India and customer care people has acknowledge the cause of problem but said LED component required for E-71 is not avaiable that is required to resolve this problem,so please come next week.Because we've already conveyed this message for unavaiability of the component to nokia head office.
So again as said earlier by nokia customer care, I revisited for the same on 07/09/2009 but again got the same response (Part is unavaiable so please come again later once component is available).
My concern is as I've taken this device for some personalprofessional use the way they are killing my time to rectify this problem is very odd.Even they are saying me to visit other Nokia Care Center.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I have had the same problem twice with my Nokia E71 phone. The bottom letters and numbers (ZXCVBNM, which is also my 7890) dont work. This is a real problem when sending text messages or even trying to dial a phone number. At first i thought it was probably a bit of water damage since i have a 7 month old who got a hold of the phone and put it in his mouth. I called the service desk of my cell phone provider and they sent me a brand new one right away. I received it by UPS within 3 days since i called. I was impressed by the level of service and was quite excited to have a new working phone. I transferred all the data and everything and erased it from the defective one, and sent it back. This time i made sure my baby didnt get hold of the phone and i took better care of the unit. About 2 months after having the new phone, the same problem pops up. My darn letters and numbers dont work! You pretty much have to bank the phone against your palm a few times to get it going again and then it will randomly stop. Now i have to call and get a new one again? This is ridiculous!

Nokia — Nokia series E71 purchased on 12/12/2009 not working properly

Hi, i am Md. Azim Ansari, I am bought a nokia phone model no. E 71 & Serial No. [protected], I have given several times to nokia center but still is not working properly, last time I gave this mobile to nokia service center Maa Care Nokia Center, Near Radhu Palace, Delhi India for repairing. They took more time for repairing of mobile. Apart from that its still having same problem. During the repairing time they remove 2GB memory card from my moblie and not returning back after several visits. I got really frustrated from this company bcoz they are doing nothing and my mobile is under warranty.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Nokia India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    51%
    Complaints
    7893
    Pending
    0
    Resolved
    3915
    Nokia India Phone
    +91 12 4483 3000
    +91 22 6776 9000
    +91 33 4006 2264
    Nokia India Address
    SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
    View all Nokia India contact information