[Resolved]  Nokia / E71 — Battery not providing backup as stated

Address:

Dehradun, Uttarakhand

To,
Senior Customer Care Manager,
Nokia, India

Hello this is Kumaresh Gupta I'm hereby writing this letter to make you aware that how your non-technical (i.e. engineer) staff at Nokia Care, Clock Tower Branch, Dehradun (Uttranchal), Inida replying to customer.

In month of June this year I had Purchased E71 IMEI No. [protected] & Battery No.[protected]-670519 & Battery Charger No.[protected];0675589 from Nokia dealer, Dehradun as it was giving problem with regard to Battery backup. They had told me that they will be keeping my mobiles battery with them for the replacement and will be giving it back to me after 15 days working.

I had asked them is there any other way out because this is my corporate phone and I can’t give it for 15 days and though I had requested them to register my request and bring the new battery as a replacement so that my work should not stop.

Kindly advise me regarding the issue and how i can get my battery changed and is there any provision to get battery replaced online and so that i may get the batter and at the time of delivery of the battery i can replace the old battery. As you did in near future with your faulty batteries so that it should not create any hindrance in my work.

Thank you

Kumaresh Gupta
4-Siddhartha Enclave,
Ballupur, G.M.S Road,
Dehradun (Uttranchal)
Inida