[Resolved]  Nokia E90 — Defective unit replacement

To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia E90, . [protected]

I'm hereby bringing to your kind notice that I recently purchased the above-mentioned set which is infested with certain manufacturing defects.

1. The phone switches off automatically.
2. The loudspeaker malfunctions anytime i.e. low or no ringing tone
3. The volume control stops working anytime.
4. Battery backup is very low.
5. Vibrator malfunction

The phone was purchased from Company's authorised 'NOKIA PRIORITY DEALER', M/s. B.S. Electronics situated at M.G. Road Agra. The unit is defective right from the date of purchase and as advised the phone has been sent three times for repairs at Nokia Care centers situated in Agra, and instead of repairing it, the so called 'Nokia CARE Centres' adorned the handset with a lot of scratches and loose hinges.

Since I have purchased the phone at a very dear price, I expect full value for my money and ask you to replace the unit at the earliest as it is still under warranty.

Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

Shobhit Agarwal