[Resolved] Nokia E90 — color peeled off

samitguru

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I have been using Nokia E90 Communicator since last 2 years. During these 2 years, I have paid twice for getting the body/panel changed because color of body just peels off. Its so embarrassing sometimes. Whoever has bought E90 has the same complain!!! I read many people have complained in this forum as well. When some standard company is selling such luxurious and costliest phone, we definitely expect the product to be the best. But I don't think, this forum or anyone or Nokia has taken any step to solve this issue. I would like to know, what can be done about it.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

mandeep228

from Bengaluru, Karnataka

I purchased E90 for a whopping sum of RS. 34000/- from chandigarh and within 5-6 months , the color of the panel started peeling off , it was in black color. I thought it must be with black color only. I got it changed from nokia care centre koromangala branch , bangalore for rs 5400/- (for brown color) but it got worst within 6-7 months of replacement. what sort of quality nokia is providing and to the worst they are charging exhorbitantly high prices for its panel replacement. This is totally disgusting and unacceptable. if nokia is least concern about this then I am not going to buy/recommend nokia anymore to anyone.
Nokia fails to understand customer is the pillar of its success and if they are unhappy, nokia won't be that far.

ashutosh228

Hi Mandeep228,

You have said very right, i am also facing the same problem and i tried to get it replaced in Delhi and the charge they told me was shoking Rs9000. I don't know why Nokia don't stop making costly phone if not able to provide parts and services after selling the mobile. I am hoping if any one from Nokia or any Nokia employee is looking at this complaint the must take action so that the customers of Nokia don't go towards any other mobile product.

Nokia India Customer Care

from Gurgaon, Haryana

Verified Support

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have someone from the team connect with you. Please mention your name on subject and add your contact in the mail. Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India