[Resolved]  Nokia — faulty and expired handset

Address:

Gautam Buddha Nagar, Uttar Pradesh

Respected sir

NOKIA customer service is nothing more than harassing customer. As myself being one of it has purchased nokia N series handset N-97 mini for rs 20230/- and 1414/- for extend warranty dated 25 April 2011 . the handset worked in the finest way till 2 month back but now its creating many problems hanging, heats up sometime automatic switches off and while using it, its side lock button fall automatic,now problem exted some times not get chrged . It’s now being like curse to have it, as the care centre are not ready to resolve the problems and asking for repair charge as Rs9500/- giving reason that warranty has expired and asked me to show bill.

When I showed them my bill copy, the person denied and tolled its fake one and I should bring the original copy otherwise to pay the amount. Very next day I went back and showed the original bill then a new excuse saying its not covered under warranty as these problem are not covered under warranty and asked me to go to the shopkeeper. Its really a mess now shopkeeper helped me and give the path to contact (nokia).

But no use as the seniour most person MR MALKIAT SINGH assured me that issue will be rectified and took almost 1 month for his satisfaction and details , even on his commitment i visted nokia care 4times but the care people every new time gave a new reason not to cover the hanset under warranty.

But on my request they agree to do this but only when mr mallkiat confirmed it on that day he was not available and call was not picked they care people MISS HEEMA (Manager) Mr ADITYA (incharge) Executive and finally miss charu who confirmed they same.

this whole process took 2 month and after 2 month they told me that the handset was even repaired before it was sold to me.
Phone Serial Number: [protected]

Reference ID: 1-[protected]

issues:
1. IS NOKIA SELLING USED PRODUCTS ?
2. IF THE MISTAKE IS OF LOCAL SHOPKEEPER? WHY SHOULD I SUFFER.
3. NOKIA PEOPLE TOLD ME IF IT WOULD BE SOLD BY NOKIA PRIROTY SHOP THEY WOULD HAVE DONE IT. THEN WHY THE GIVE THEIR PRODUCT TO LOCAL DELLA R JUST FOR MONEY.
4.why you made false promises till 2 months is your system was not updated till that time or it got suddenly updated your you people have done it intencialy.

Please take responsibility of your product

this made me to come to you please HELP

Nokia Customer
MOHAN
monu.[protected]@gmail.com