Nokia — Replacement of Nokia X2-00 | |||
To The Senior Manager (Customer Care) Sir, Re:- Replacement of Nokia X2-00 I am shocked to bring to your knowledge that I had recently purchased the above-noted set which is infested with certain technical problems. Within one week of the purchase the keypad has stopped working. When I went to the Nokia Care Centre, they said it will take at least 20 days to solve the problem. I was shocked to hear that as it was a brand new phone which was hardly 1 week old and I had purchased the phone at a very dear price. I expect full value for my money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that my faith in Nokia remains undaunted. In anticipation of your prompt response, Thanking you, Yours faithfully, Abhishek Das Was this information helpful? | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
51%
Complaints
7893
Pending
0
Resolved
3915
+91 12 4483 3000
+91 22 6776 9000
+91 33 4006 2264
SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
View all Nokia India contact information
The Nokia Care team had repaired my mobile on 20th July but now, after 3 weeks, I am again having problem with the set. I would like you to look into this matter a bit more seriously and do the needful and replace/repair my set and make sure this does not happen again.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
Abhishek Das