Nokia Handset — poor response of your service center

Nokia Handset — poor response of your service center

P pankaj suresh pradhan from Delhi, Delhi

I have given my Nokia handset for repairs to your ASC 646_504867 on 4/9/2009. Target delivery date was 17/9/2009. When i called on that day, they replied that my handset will be delivered on 23/9/2009. Today morning when i called, they told me that they will verify the status of the handset and will give me a call. Since then, I'm trying to call but either lines are busy or no response from their end. At one call, they asked me job sheet number and hung for long time before disconnecting. Don't they have courtesy to reply correctly? How long it will take for me to get my handset back? My job sheet number is[protected]/090904/4. Was this information helpful? No (0) Yes (0)

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Comments

Puneet Garg

from Gurgaon, Haryana

I also had such experience with Nokia Care in Jaipur. Actually my handset(Nokia-E51) was melfunctioning that sometimes its keys did not working and many times it starts auto operations i.e without any command to handset it operates automatically. Service engineer of Shastri Nagar Nokia care told that its Keypad UI got damaged and will be required to replace with new (Cost Rs 1100 Approx.) and right now we don't have same in stock, as soon will be available we shall update you. i had waited for three months with lots of reminder to Nokia care but they all the times told "not received yet". Meanwhile i have started using my handset and fortunately it started working fine. I think if my complaint had been taken seriously that could be resolved immediately.

vinaybps

from Mumbai, Maharashtra

Menu, call pick and digit 1, stopped working, I suppose. Then sometimes the handset starts working erratically. If I am right, then its a common problem with Nokia E series phones. This is what happened with my E 51, and this is what happened with my friend's E 71.