Nokia Handset N96 — Faulty Handset

I bought Nokia N96 for rupees 33,500 (rupees.thirty three thousand and five hundred)on Dated 22 March 2009 from Bhushan Radios ,opp Petrol Pump,Below Gumat Jammu,Bill No 19608.Since that day this Nokia N96 is only giving me troubles,I send it many times to the customer care of Nokia in jammu but it was return to me without reason.And no Job Sheet was made.It was straighlty refused by the Customer Care in Jammu.
Today 24th Oct 2009 also i went again to the Nokia Customer Care Bakshi Nagar but they refused to repair it by saying that they dnt have N96 dongel and they dnt take N series hand sets for repair,i even tried to talk to the person who is running Nokia Customer Care in Bakshi Nagar (Mobile No [protected]) but he is not picking my calls.
Due to this Nokia Handset N96 all my contacts ,and important details were erased from the Handset N96,I didnt had any backup of the said Data.I am facing numerous problems with this Handset N96,I merely used it ,but now I have decided that I want my money back which I wasted on this Handset of Nokia.I am totally disappointed as I dnt have any contact details,messages,and other Data with me.
Kindly return my money else I will go to the Consumer Court for Justice.
I am having bad exeperince of Nokia Handset since the Day I am using Mobile service ,earlier I used Nokia 6600,7610,6680,N91,N95 all high priced handset but in performance and usage they are all pathetic Handsets.But still I trust Nokia Company.And I know money will be returned to me.
Namrata