Nokia — Faulty Handset not Repaired by Nokia Care

Address:

Basti, Uttar Pradesh

Dear Sir,

I have purchased Nokia X2-00 on 23 May 2011 which has following Identification code written on it
FCC ID :PPIRM-618
IC : 661U-RM618
TYPE : RM-618
Model No X2-00
CODE :059F8G7
IMEI: 355367/04/435683/4

I have purchased it from the below mentioned shop , I have checked it , It was sealed pack until I asked shop keeper to open it .

Imtiyaaj Watch Palace
Avom Mobile Centre
Shop No -242
Purana Taxi Stand
Harriaya
Basti -272127

When this mobile was put to use, In initial few times it use to shutdown itself , but we thot it was battery problem
So we charged the battery to full , for initial few days it worked well but in between sometimes it use to switch off
even with half or more battery strength.

But after a month o[censored]sage, one day it got hanged and never started again , even after charging its battery completely.
So In August it was given to Nokia Care Centre for the repair.

M/s. Royal Enterprises
Near Janta Hotel,
Gandhi Nagar,
Basti – 272001.
Uttar Pradesh East – India.


They took 20 working days to fix the problem ,
Probably it was software reinstallation. Then the handset had worked for another 1 monthAfter approximately one month
it again got switched of its own. We have again sent itto Nokia Care Centre for repair, where they have repaired it again.
And on the day when it has to be received from customer care , while it was being checked for its fuctionality ,it got hanged
there itself , so customer care officer said keep the handset for another few day we will fix it .

But to our serprise now they say that there is some problem in set because of water and we can not repair it.
I don't know how the water has come into picture. This was not expected from Nokia Care Centre.

Kindly help us to bring this Issue into notice of Concerned Person.

Thanks ,
Amar Sharma
Cell : [protected]