[Resolved] Nokia — Component missing after repair failed at Nokia Care Center | |||
My Nokia E52 mobile set was repaired at NOKIA CARE centre at Jorhat (PARAMOUNT SERVICES) Assam on 5th Feb’10. After the said repair the mobile was operating but the set used to hang frequently and finally the set died during some day in the month of Mar’10. The set was again taken to the said Nokia Care on 15th Mar’10 for repair. The Nokia Care was unable to repair the set and it said that the software of the mobile has failed and it returned the set on 18th Mar’10. I approached another repair centre (non-nokia centre) for repair of the set and the technician opened the set in front of me. It was found that the connector plate located inside the power on-off switch was missing in the set. I approached the Nokia Care and said that it has not refitted the connector plate located inside the power on-off switch and requested to return the missing part so that I can get my set repaired elsewhere. But your Nokia Care did not return the missing part saying that at the time of delivery customer has accepted its set in proper condition. In this regard I wish to state that at the time of delivery / return of the faulty –unrepaired set I was neither shown the interior components of the set in intact condition nor it refitted the set in my presence. To my view it is due to carelessness of Nokia Care service centre technicians who might have misplaced the same. I have send written complaints to Nokia Offices at Delhi and Kolkata. But till date no response from the Nokia Officials. I hope you will take this complaint seriously and will initiate proper action for the defaulter and arrange to handover me the missing part. kind regards, P. Tarafdar, Jorhat (Assam) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Nokia — failure to repair
Dear sir,i had purchased a nokia 7210C handset on 28/1/2010 , it has worked fine till June 10th, after that it has a battery fast draining problem, I have taken to nokia service centre on july 3rd 2010,but they have first re-installed the software, the result was no improvement, secondly they have sent to HO the battery and returned a replaced battery after 20 days , result was no improvement, again they have sent the handset to HO and retuned it after anotjher 20 days , result is no improvemnt, On august 21st i again taken to service center, they said we have to use the handset to check if there is really aproblem, On 23rd morning they called me and informed that it is confirmed that there is problem and again it has to be sent to HO and it will take 2 to three weaks to retuns
No my hand set is nearly 3months not useable, can you take up with nokia for replacemnt of handset
IMEI no of hand set [protected], Job sheet no is[protected]/100703/22 & 100823/58,
complaint no on[protected] is 1/[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
51%
Complaints
7893
Pending
0
Resolved
3915
+91 12 4483 3000
+91 22 6776 9000
+91 33 4006 2264
SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
View all Nokia India contact information
Nokia — missing in care center
Sir,I have a N 72 Nsreies mobile, some days ago i give my mobile in allahabad care center.
He told me that my set is liquid damage and he recive my mobile to the service but unfortunatlly in the care center
my mobile is missing and he said that after 1 month we provide your mobile but i cant wait for one month so can u provide
me as quickly posible.
The email id of allahabad care center is "[protected]@nokiacarecenter.com"
Handset Detail
esn imel number : [protected]
Produt Code : 0531541
model no : N 72
Purchase Date : 01/apr/2006
So please Help me out.
Thank You