Nokia Lumia 710 — Fault in cellphone and Nokia deny to replace even its manufacturing fault

Address:

Ahmedabad, Gujarat

I have purchased a new Nokia Lumia 710 cell phone from Nokia Priority store – Unit 6 and 7, Ground Floor, Rivera Arcade< Prahlad Nagar Ahmedabad 380015. Invoice No. AM/GOPN/2834 dated on 8/10/2012. This cell phone having manufacturing defect, while using hands free there is poor incoming audio quality at the time of making incoming or out going calls. When I came to know about this problem immediately I visited Nokia Care on 26/11/2012. Job Sheet No.[protected]/121126/27, They have totally opened my newly purchased cell phone. As there was a manufacturing fault they have sent my cell phone to their service station based at Delhi (Nokia Care). The cell Phone has been repaired by them and now they insist me to collect a repaired cell phone from Nokia Care. I need justice in this case I do no want repaired cell phone when there is no where my fault. I have loged complaint with nokia customer care no.[protected], and my complain no. 1-[protected]. It is a manufacturing defect then how can I accept repaired cell phone. I have also complained to nokia customer care help line number but they also insist to collect the repaired cell which I do not want. EMIE NO. of my purchased cell is [protected]. Request you to help me in this case, after spending Rs. 15500 how can I take a repaired cell phone?. Hope you can understand my situation. During this period I have suffered a lot as there are many important contacts related to my work I have lost due to this fault in cell phone. When there is not at all my fault then why should I take a repaired cell phone.