[Resolved]  Nokia Lumia 800 — Faulty Piece

Address:

Mumbai City, Maharashtra

I purchased Lumia 800 in February 2013. It’s just been three months and it has been a horrible experience with the performance of the handset so far.
I have been facing minor problems from the start, but i choose to ignore them as i thought it to be a part and parcel of smartphone usage. However, on 4th June 2013, after my battery drained completely, the phone refused to switch on again even after it was sufficiently charged.
I deposited my handset with Nokia Care Centre the very next day. The technical executives got my phone started, citing software issues as the reason for the problems. I was however, not convinced with the solution and explained the other issues; over-heating (at times UNBEARABLE), frequent hangs (even when the multiple background processes were switched off) and sudden vibration at times, which I faced throughout the usage. The executives expressed the need of sending the phone to their technicians to sort out the issues, for which they told, would require 9-10 days.
I received a call on 6th June 2013 from your customer care centre, MENTIONING THAT THE ISSUES RAISED BY ME WERE GENUINE AS EVEN THEY EXPERIENCED SIMILAR ISSUES DURING THEIR PRELIMINARY TESTING PROCESS.

I simply won’t be satisfied with the repaired piece as it’s just been three months. THE ISSUES THAT I HAVE FACED OVER THE PERIOD ARE FAR TOO CRITICAL TO BE SURFACING OVER THIS SHORT TERM AND HENCE CANNOT BE IGNORED. I strongly feel that any amount of repairs won’t make it function as a first-hand new piece and I am quite sure that more problems would crop up going forward. I expect a new handset in replacement and not a refurbished one, as such kinds of issues makes me feel that I was handed over a fundamentally faulty piece to start with. Please kindly address my concerns, considering the seriousness of the issue.

Its been more than a fortnight now that no action has been taken so far. The call center executives are busy passing on the case to each other and have been giving me makeshift reasons to avoid the replacement. Rather they ask me to try out the repaired piece and come back to the center if i face similar issues.

Its been a ridiculously horrible experience so far and i am highly disappointed with the customer addresal process. Adding on, I deeply regret my decision to stick with and be loyal to nokia. I would consider this as a lesson learned and would not recommend anyone to go with Lumia 800.