[Resolved] Nokia Lumia 800 — Worst customer care | |||
Hi , The screen on my nokia lumia 800 was loose and whenever you press and swipe the screen also moves(horizontally). The more you use the mobile, looseness on the screen gets worse.Now there is a significant gap between the screen and the mobile.It also had problem loosing network at times.But you can get it back by searching networks again.I told them the screen issue is my primary concern since i knew the network could be solved wit a firmware/software flashing. I bought my lumia 800 on 27 January[protected] .So i took it to nokia care thrissur 18 days ago. I told them the problem and the lady(staff) there took it to their service area inside and came back telling me that "ITS A FEATURE OF THIS PARTICULAR MODEL".Hows that for nokia care? .I told them to show it to someone who has a bit of commonsense and knows something about this model. She told they had to send it to nokia factory(DELHI) for repairing and it will take 15days.i gave them my mobile as requested. Finally she asked me which model it was. THEY DID'NT EVEN KNOW THE TOP END PRODUCT NAME OF THE VERY COMPANY THEY ARE SERVING. After 15days when i called they told me the mobile has reached them through courier from DELHI.They still need one day to check if evrything was ok and told me to come the next day. When i got it back it was still the same.The screen was still not fixed. They had just flashed the firmware for a Hardware problem.They told me they will again send it for 15more days.I fired at them and came back with my mobile. This nokia care is the worst and i have seen many more complaints against them here. IMEI:[protected] SERVICE CENTRE ADDRESS: TRICHUR NOKIA CARE CENTRE FIRST FLOOR ACHUS CENTRE ,POOTHOLE THRISSUR 680004 PH[protected] I never had an experience worse than this.Some one please respond to this issue. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
8 Comments | |||
Comments
I have bought a Nokia 6220 Classic when i ahve arive home i have notice thath the keypad 2 not eork going back to shop and have change the phoen after 3 wecks the phone have die and the nokia assistance have repair in 3 weecks but after what i have arguments with them. Nokia the worst products i ever have.!!!
Nokia — loose software
my set no . 5233 software very poor Hi,
Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have
someone from the team connect with you. Please mention your name on subject and add your contact in the mail.
Regards,
Team Nokia India
Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have
someone from the team connect with you. Please mention your name on subject and add your contact in the mail.
Regards,
Team Nokia India
No.How dare you say that the issue has been resolved????
Your team contacted me and told the issue will be definitely resolved.I checked with nokia care today[protected] and they told me they have received the handset from nokia factory after repairs.
AND GUESS WHAT...ITS STILL THE SAME.The screen still shakes.Now they told me to wait for 2-3 days as they have to consult with the NOKIA Company to sort out the issue.What the hell were you doing all these time then?
Do you think you can take your customers for granted???You are a highly reputed firm in mobile business...and you still do these cheap business tricks to the customers.
I have called the NOKIA HEAD OF KERALA(Mr. MOHAN, mob:[protected]) and told him i don't want my handset to be repaired any more and i want a full refund.Done with nokia care and nokia service.
You had more than 30days to get my mobile repaired.But you choose to fool and cheat.
This is the 2nd time i've been cheated by nokia and nokia care.
I accept the fact that nokia care centers have a limited control over the decisions.But a company like NOKIA could have easily resolved this issue.
Continue your journey of irresponsiveness and cheating.Thats the only thing you are good at.
Your team contacted me and told the issue will be definitely resolved.I checked with nokia care today[protected] and they told me they have received the handset from nokia factory after repairs.
AND GUESS WHAT...ITS STILL THE SAME.The screen still shakes.Now they told me to wait for 2-3 days as they have to consult with the NOKIA Company to sort out the issue.What the hell were you doing all these time then?
Do you think you can take your customers for granted???You are a highly reputed firm in mobile business...and you still do these cheap business tricks to the customers.
I have called the NOKIA HEAD OF KERALA(Mr. MOHAN, mob:[protected]) and told him i don't want my handset to be repaired any more and i want a full refund.Done with nokia care and nokia service.
You had more than 30days to get my mobile repaired.But you choose to fool and cheat.
This is the 2nd time i've been cheated by nokia and nokia care.
I accept the fact that nokia care centers have a limited control over the decisions.But a company like NOKIA could have easily resolved this issue.
Continue your journey of irresponsiveness and cheating.Thats the only thing you are good at.
lumia 800 — worst mobile
worst mobile i have phurase in my life. i have phurase 2moblie from our outhorised delar after that no respone delares to see it after give 57000 rs to him i have beame a fool in my life i m also using nokia 800 only..and having some problems...this is sure u won't get any help from customer care that's sure...u should thanx Mr. Mohan from nokia...who took ur problem as gentlemen do...on senior position...
nice job...Mr. Mohan...keep it up...
congrats Sinto fr ur efforts with positive result with new nokia 800
regards
jass_sajan
nice job...Mr. Mohan...keep it up...
congrats Sinto fr ur efforts with positive result with new nokia 800
regards
jass_sajan
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