| Address: | Hyderabad, Andhra Pradesh |
Dear All
Below I am pasting my mail conversion with NOKIA care. which shows how irresponsible NOKIA CARE peoples are.
On mon, Oct 10, 2011 at 8:07 PM, Rakesh Panchal <[protected]@gmail.com> wrote:
can I expect any revert ???
On Sun, Oct 9, 2011 at 9:39 PM, Rakesh Panchal <[protected]@gmail.com> wrote:
How long I have to wait... Atleast provide the timelines..,.
On Fri, Oct 7, 2011 at 10:55 PM, Rakesh Panchal <[protected]@gmail.com> wrote:
Still I have not received any call.. what kind of service being provided by NOKIA CARE....!!!
On Wed, Oct 5, 2011 at 5:47 PM, <[protected]@ovi.com> wrote:
Hi,
We have forwarded your concern to the team. Someone will connect with you soon.
Regards
Nokia India Team
From: Rakesh Panchal <[protected]@gmail.com>
To: [protected]@ovi.com
Sent: Wednesday, 5 October 2011 4:44 PM
Subject: Re: Complain against Nokia care Madhapur, Hyderabad.
My phone number is [protected]
On Wed, Oct 5, 2011 at 11:30 AM, <[protected]@ovi.com> wrote:
Hi,
Please mail your complete contact details along with your contact number. So,that we can have someone to connect with you.
Regards,
Team Nokia India
From: Rakesh Panchal <[protected]@gmail.com>
To: [protected]@ovi.com
Sent: Wednesday, 5 October 2011 12:44 AM
Subject: Complain against Nokia care Madhapur, Hyderabad.
Dear Team
I am very sorry to say that, The quality of service provided at Nokia care madhapur is wretched.
I am using Nokia sets since I started keeping my personal mobile, But this time for sure I am not going to buy any product of NOKIA.
The service provided is not at all satisfactory.
This is in reference of job sheet 110923/36. I have given my headset for replacement which was already in warranty period on 23 sep.
I was asked to come after 7 days, I waited till 10 days and I called to contact no: [protected], I was told to come and collect the headset. When i asked for Headset at Nokia care counter then representative said that headset is not ready and ask me again to come after 2 days. I did the same and the also did the same [I called after 2 days and they asked me to wait for 2 more days].... The Headset is not ready please come after 2 days.
I have to ask few questions
1] If the SLA is 7 days then why it is taking more then 12 days to deliver the headset?
2] Why wrong information is being provided on phone calls?
3] What action was taken if the set was not ready when the first time I arrived, which results the same 2 days delay for the 2nd time?
I don’t know how this Center will survive in this competition world with this type of service.
Your immediate response will be highly appreciated with the latest update.
Regards,
Rakesh Panchal
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