Nokia — misselling

Address:

Thane, Maharashtra

I bought a nokia Lumia phone on 6.10.2012 from "The King" mobile shop, based at Vashi, Navi Mumbai where the salesman(Pritesh Shelar) told us that we would be eligible for Nokia 360 Speaker on the purchase.I made the purshase based on the said commitment.

He told us the instructions to be followed on website for claiming the same and I realised that it was asking for Unique code, which was not provided to me. On raising the same, Mr. pritesh told me that I need to contact the Nokia care for the same. On calling the call center, the call center clearly said that I am not elgible for the offer and the dealer has misguided me.

On complaining back to the salesman, Mr. pritesh said he will ensure that the speaker will be procured and he will try through his channel.

It has been almost 3 months and no progress has happened in the same and there is no resolve till date on the same.

I receive the responses from Nokia on every reminder sent by me saying that the offer is not valid currently and they will not be able to provide the same. After escalations, nokia sent me an email on 17 december from "Divya Cynthia- Email specialist, Nokia Care India which is reiterated below-

"Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected]. This e-mail is in reference to get the play 360 speaker for your Nokia Lumia 800. I sincerely regret for the inconvenience caused.In response to your e-mail, I would like to inform you that your case has been forwarded to the backend team. Any update in this regarding will update you further."

Till date, there is no update on the same...My expectation is that Nokia needs to provide the speaker to me as committed by its dealer or compensate appropriately.

Details of the mobile-
Phone model:Lumia 800
IMEI:[protected]
Date of Purchase- 6.10.2012