Nokia Mobile 3120 — NEGLIGENCE OF CUSTOMER CARE CENTRE AT KOLKATA | |||
I GAVE NOKIA 3120 FOR THIRD TIME WITH SAME COMPLAINT OF LOW BATERY BACKUP. BATTERY WAS GETTING EXHASTED WITHIN 2-3 HOURS EVEN IN SWITH OFF MODE. LATEST I HAND OVER THE SET TO NOKIA CUSTOMER CARE AT GARIAHAT ON 03.10.2010 VIDE JOB SHEET NO.[protected]/101003/1 WITH TARGET DELIVERY DAT EON 03.10.2010. NOW EVEN AFTER VISITNG FOR 3 TIMES I AM NOT GETTING BACK MY SET AFTER NECESSARY REPAIR. ON TELEPHONE THEY INFORMED THAT THE SET MIGHT BY REDY IN 15-20 DAYS WITHOUT ANY FIRM ASSURANCE. PLEASE HELP IN GETTING MY SET BACK DULY REPAIR URGENTLY. HOPE AT LEAST YOU WILL HELP ME IN THIS REGARD. SUNIL KUMAR JAIN 28D, BONDEL ROAD, KOLKATA PH [protected] Was this information helpful? | |||
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Nokia Mobile 3120 — Replacement of nokia set on defect
Nokia mobile set 3120 was purchased by me from your authorized dealer M/S Mittal Radio, RN Bazar, Jammu on 30.10.08, immediately after 17 days the said mobile set abruptly stopped functioning, accordingly a compliant was lodged with authorized dealer on phone on 17.11.08 at 11AM, since myself being out of Jammu and could not approach personally to the dealer .However the said set was sent to Jammu, and my wife approached to the dealer for its replacement on 22.11.08 as this set being new one in the market as some time new set get defects and company replaces it . It is unfortunate that dealer has used unparliamentarily language with my wife regarding replacement of mobile.Subsequently, Nokia authorized service centre, Talab Tilloo, Jammu were approached, but service centre has shown inability to repair it because being fresh set launched by the Company in the market they did not have its spare parts and have suggested to come after 15 days. It is very difficult for me to wait for 15 days without mobile. As such I would request that set may please be replaced immediately.
Similarly my friend purchased same set from another authorized dealer at the cost of Rs.6800.00 only and he was given memory slot chip of 512 MB free with the set, whereas my dealer has charged the cost of set Rs.6950/-i.e Rs.150/- more than other dealer and also did not gave me memory chip.
The basic rate fixed by the company on sets applies to ever authorized dealer why two rates.
In this connection, I would request you to replace my mobile set immediately and also clarify why rates differ between two authorized dealers. In case no response is given to my letter I may be constrained to move to consumer court at the risk and cost of company.
Hope for positively reply.
Thanking you.
Ashok Kumar,
Alernative mobile No.[protected]