Nokia Mobile 6300 — replcement of my nokia6300

respected sir, i purchased nokia6300 from mercurry electronics.113 shankar road market. newdelhi-110060 on 10/05/2009. its IMEI no[protected]. after 3 month it depositted to nokia care centre namami enterprise,22 office lane agartala, tripura. due to non functioning of its camera/video. job sheet no.32278, dtd.25/08/2009 code-0572716. after prolong period when the set return back at agartala. they could not handed over as it had no tower. again they issue jobsheet no.34356 dtd.16/x/2009. but again after months it return back at agartala even they could not handed over me as till it has no tower. what a fun is creating to me by nokia care as a reputted mobile company , iam very much dpressed and astonished.
so i beg to request you to do the needful and issue necessery order to nokia care agartala for instant issue of a new handset to me.
I hope you may kindly realise my pain and oblige there by.