Nokia Mobile 6303i — No service provided during warranty

Address:

East Delhi, Delhi

I am the owner of Nokia phone 6303i bearing IMEI #[protected] purchased on 24.07.10 from Nokia Priority.

In the first week of July this year I found that the battery back up remained only for shorter period even after charging it full. This problem was brought to the notice of NCC (Nokia customer care) located at F-12, Bhagat Singh Market, Connaught Place, New Delhi on 09.07.11 and I was asked to hand over the cell for checking. I got the cell back on 11.07.11 and was advised to change the battery. I purchased a new battery but still the problem was not over. In the meantime I checked my old battery by using it in my cousin's same model and surprisingly it worked in it continuously for two days. It confirmed that NCC had not actually checked my cell properly.

Next I went to NCC registered by the name of M/s Star Communication, 488/5 Near Nanki Gurudwara, Dilshad Garden, Delhi (Email: [protected]@nokiacareindia.com) on 24.07.11 to get this cell checked again and apprised them about my earlier experience. As it was the last day of warranty I asked the official there if I could extend the warranty for another one year to which he asked me to deposit Rs.565- in cash which I paid at the same time.The job sheet number alloted to me was[protected]/110724/11.

The cell was returned to me after a gap of 19 days on 12.08.11 with the assurance that the problem had been repaired properly and there would be no such problem in future as well. Simultaneously amount of Rs.565- was returned to me by the official there saying that renewal of warranty has been refused by their head office without giving any reasonable reason. Trusting the people there and with a hope that my instrument might have been repaired I calmly took the cash and got my cell back. But I regret to advise that when I checked the cell at home I could find that it had been returned to me without getting the fault repaired.

As NCC remained closed from 13.08.11 till 16.08.11 therefore I visited the centre again on 17.08.11 to ask them why they acted in such an unprofessional manner. Now I was asked to hand over the cell to them under 'NO WARRANTY' and was told that the set would be repaired but I would have to bear the expenditure of minimum Rs.980- on account of repairing. When I protested that why it was not repaired within the warranty period everybody at NCC showed their helplessness in this regard. I did not give the instrument to them at that point of time.

Feeling very upset I called Nokia Careline at 30303838 on 18.08.11 and spoke to one gentlemen Mr.Jio who patiently listened to my problem and assured me that necessary action would be initiated in this regard. He logged my complaint under reference No. 1-[protected] and further assured me that they would get back to me soon.

I received a call from Mr.Ashish from Nokia careline on 19.08.11 confirming that matter had been taken up with the respective NCC and they would contact me soon. Upon receipt of phone call from NCC at Dilshad Garden to deposit the set there for necessary repairs I gave the set to them on 27.08.11 under job sheet No. A878 and I was told that it would be repaired by their engineer there only. I contacted the centre to know about the status of set and I was told that I would have to shell out Rs.2400- approx to get it repaired.

For God's sake please tell me what my fault is. We are using seven Nokia phones of different models in my family only because of our trust in the brand and fortunately I never had to face such an embarassment earlier. I am writing this mail to you as I have got fed up with the false promises made everytime by the staff at NCC and I feel that I am being punished for no fault of mine.

I request you to please look into the matter on priority and either get me this phone repaired without any charge, as the problem had cropped up during the warranty period but it was not actioned with sincerity and expertise, or replace this phone with a new one.

Hope to receive a positive response from your end soon.